How does WisePawz ensure that your information is secure?

WisePawz will maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information. We restrict and limit access to customer information only to those of our employees or authorized service providers who need it to carry out their business functions, and educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. When credit card information is transmitted online, WisePawz uses industry standard security measures called SSL (secure socket layer encryption).

Consent to Jurisdiction

Any claim relating to the use of this site and the materials contained herein is governed by the laws of the State of California. Use of the site constitutes your consent to the exclusive jurisdiction of the state and federal courts located in Los Angeles, California.

What type of information does WisePawz collect?

WisePawz gathers customer information needed to provide superior service, communicate offers on merchandise and services that we believe will be of interest to you, and to administer our business. In order to best serve you, we may gather information from you in a few instances.

First, when you visit our site, we may collect non-personally identifiable information from you. Through the use of computer “cookies” (small pieces of information that are stored by the browser on your hard drive), we collect data, such as your IP address, browser type, domain name, and specific WisePawz web pages through which you click. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. This data is collected automatically, and utilized in aggregate to help us look for trends so that we can improve our website and your WisePawz experience. The cookies also allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you.

Examples of data we might collect: Identity Data (such as first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender); Contact Data (such as billing address, delivery address, email address and telephone numbers); Financial Data (such as bank account and payment card details); Transaction Data (such as details about payments to and from you and other details of products and services you have purchased from us); Technical Data (such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website); Profile Data (such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses); Usage Data (such as information about how you use our website, products and services); Marketing and Communications Data (such as your preferences in receiving marketing from us and our third parties and your communication preferences. 

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any special categories of personal data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, etc.). We also do we collect any information about your criminal convictions and offences.

Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable the WisePawz cookie, please note that you may not be able to take full advantage of a personalized experience at WisePawz.

WisePawz also uses Google Analytics and Adwords to compile information collected via cookies in a manner which is helpful to us in analyzing visitors’ use of the WisePawz website. Google Analytics also uses this information to place advertisements for our products on other sites that you visit after your use of our website. These advertisements may be based upon the pages you visited during your use of our website. This information may be shared with other organizations such as advertisers and our partners, who might use it with information about how you use other websites, including to identify shared interests and behaviors across groups of users who visit our (and other) website.

Users may opt out of Google’s use of cookies by visiting the Google Analytics Opt-out Browers Add-on. Users may opt out of third party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Additionally, we may ask you to voluntarily provide personally identifiable information (PII) in a few circumstances. For example, when you purchase items, we will ask you to voluntarily provide certain PII, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status. Other examples of when we may ask you to voluntarily provide PII include if you subscribe to our email program (information such as your name and e-mail address), choose to provide us preference information (such as interests, product preferences, and items purchased), or when you enter a sweepstakes or promotion (information such as name, address and telephone number).

Finally, in order to provide you with goods and services designed to meet your needs, we may collect demographic information (such as number of household members, age, and gender), purchase preference information, and mailing lists from third parties. We use this information to customize your experience on our website and to provide you with the most relevant products and services. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

What information do we share and with whom?

WisePawz does not rent or sell customer information to outside marketers. In certain circumstances, WisePawz may share your customer information with its affiliated companies. For example, your information may be used to send you promotional materials about goods and services (including special offers and promotions) either offered by WisePawz. WisePawz may also share your customer information with trusted service providers that need access to your information to provide operational or other support services. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with our policy. We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. In the event of a sale of all or part of one of our businesses, we may share customer information related to that business as part of the transaction.

Does WisePawz collect information from my social media sites or on pages WisePawz has on social media sites?

Personal information may be collected directly by WisePawz through our Social Media Pages and may be collected by the social media site hosting the WisePawz Social Media Page.

Personal Information collected directly by WisePawz: the collection of personal information directly by WisePawz on our Social Media Pages will include the type of information addressed under “What type of information does WisePawz collect?” above. Examples of how personal information may be directly collected on WisePawz Social Media Pages include providing information through an application or form which has a link to this privacy policy. WisePawz uses the information collected on its Social Media Pages to send communications regarding our products, services, and promotions; to respond to your inquiries; to conduct surveys, sweepstakes or contests; to analyze your activity on our Social Media Pages and to develop our products and services.

Personal Information collected by the social media sites: This privacy policy does not cover the privacy and security practices of the social media sites on which WisePawz has Social Media Pages. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

The social media sites where WisePawz has Social Media Pages may provide aggregate information and analysis to WisePawz about your use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content.

How does WisePawz use the information it collects?

In addition to the uses described in the above sections, WisePawz may use the information to fulfill product orders; to fulfill your requests (such as contact us, email a friend or shipping updates,); to contact you or the product recipient(s) in the event of order or delivery difficulties; to serve site content; to provide marketing communications regarding our products, services and promotions to you (including sending cart abandonment emails) and to people in your account; to analyze your activity with us, including interaction with our Websites, the effectiveness of our advertising and your purchases; to personalize our communications to you; to respond to your inquiries; to update information maintained in your online profile; to conduct surveys, sweepstakes or contests; and to develop our products, services, and Websites. We may also use the information that we collect under this Privacy Policy for the purpose of providing personalized content across different Internet browsers or devices that you use to access our Websites and mobile applications.

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: Where we need to perform the contract we have entered into with you; Where we need to comply with a legal obligation; Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; We may also use your personal information in the following situations, which are likely to be rare, such as where we need to protect your interests (or someone else’s interests) or where it is needed in the public interest. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

GDPR: We may transfer your personal information outside the EU. If we do, you can expect a similar degree of protection in respect of your personal information. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

What is in place to protect my data?

We have put in place measures to protect the security of your information. Details of these measures are available upon request. Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. Details of these measures may be obtained from the Compliance Team. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How long will you keep my data?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention policy which is available from the Compliance Team. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

What is WisePawz’s commitment to children’s privacy?

Protecting the privacy of the young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Can I “opt out” of receiving promotional e-mails from WisePawz?

WisePawz may send you e-mails with promotional offers. If you would no longer like to receive e-mailed special event information, sales notifications or other messages from WisePawz, you may contact us and your e-mail address will be removed from our marketing list.

How can I access my WisePawz information obtained through this website?

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. Request the transfer of your personal information to another party.

You can access your WisePawz information obtained through this website by contacting us.

Does WisePawz update its Privacy Policy?

As we continue to offer you new and different types of content and services, we may modify our information collection, use, or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis, and we will update this privacy policy statement.

Who can I contact if I have a question about WisePawz Privacy Policy?

If you have any questions, comments or concerns regarding our privacy practices, please email us at hello@fixmydogsbreath.com

All website design, graphics, text selections arrangement, and software are Copyright 2021, WisePawz, LLC. All rights reserved. 

This Privacy Notice is for information only, it is not a contractual agreement.